This website is owned and operated by Itarazen (PTY) LTD, a company registered in Cape Town, South Africa, under the number 2018 / 379450 / 07.
Headquarters: 27 Caledon Street 1st Floor, Zonnebloem Cape Town 7925
Itarazen is a digital marketplace for uniquely designed and authentic luxury products made in Africa. Based in cape Town, South Africa with vendors & team members across the continent, we aim to become the most convenient and secure platform where local and international shoppers meet the most talented designers on the continent who offer their creations online.
Our well-designed marketplace is created based on top-notch technology and is operated by experience eCommerce professionals and online marketers.
Itarazen seeks to work with carefully selected designers on an invitation-only basis and will hand pick the most attractive products, in order to provide both, the shopper and the designer a focused and rich prime experience of the highest quality.
As an online marketplace, Itarazen seeks to connect suppliers of African products with customers who seek to buy these products. Itarazen will:
(A) Operate and market the website,
(B) edit and publish listings of approved products,
(C) notify the Seller of order requests and communicate order confirmations to customers,
(D) accept online payments from customers on behalf of the Seller and distribute due payments to the Sellers.
(E) We keep no inventory but arranges for trusted courier companies to pick up products ordered. through the marketplace directly from the designers and deliver them to the customer.
(F) Handle all customer queries and complaints
2.2 MARKETPLACE FEES AND PAYMENT PROCESSING TERMS
Itarazen does not charge you any fixed fees for your seller account. For all products sold by you, Itarazen will charge a commission of 15% of the total value. This commission also includes the payment processing cost borne by Itarazen.
Itarazen has engaged licensed third-party service providers like Peach Payments, Payfast or others to facilitate the payment acceptance from the Buyers and the disbursement of funds to the Sellers.
We have implemented processes and security measures in order to reduce payment fraud. If we deem a payment for an order suspicious, we reserve the right to cancel that order
All funds resulting from a completed transaction will be reflected as a balance in a Seller's payment account. Transactions are considered complete once the payment is approved by Itarazen or our fraud analysis provider. Any refunds, adjustments and applicable fees are also applied to Your payment account balance.
We will settle the eligible account balance bi-weekly into Your designated Settlement Account. Payout Days are the 1st and the 15th day of a month. Depending on Your bank, the funds will typically reflect within 1-2 bank working days.
All sellers are reviewed for acceptance by Itarazen, and if approved, the seller will acknowledge and agree to our terms and conditions in order to complete the registration. The seller will have to provide certain personal identifiable information or company information, if you’re creating the account for a registered business. That type of information will be used to setup seller’s account with Itarazen.
Seller will provide digitized images, pricing, promotions, accurate and complete product information to Itarazen for each product you offer for sale through Itarazen
For your products offered for sale through Itarazen, we will provide the most effective couriers and shipping costs will depend on courier services, origin, destination, weight and dimensions of the package. these charges will be your charges to the customer and we will report them to you. for products that you offer for sale on free shipping, you will notify Itarazen about such promotions.
Itarazen will send you an invoice for shipping costs after.
Returns and Refunds
For any of your products sold through Itarazen, you will promptly accept, process returns, provide refunds and replacements for any of your products if it fulfils one or more of the following conditions:
The buyer will send the item back to you before we issue a refund, return shipping costs will depend on why the buyer is returning the item. If the buyer is at fault the buyer will pay for shipping, if the seller is at fault the seller will pay for shipping.
You may terminate Your Seller's Account with Itarazen at any time by notifying us that you no longer wish to use our services. Upon effective termination, You will still be obliged to fulfil any confirmed, but still outstanding purchase orders. Itarazen will settle all outstanding Seller's payment account balances once they become eligible.
6. SUMMARY OF BENEFITS
6. final provisions
You can join itarazen as a vendor now CREATE ACCOUNT or send an email to firstname.lastname@example.org